RETURN POLICY

Return Policy – VAYE Suitcases

Are you not satisfied with your purchase? That's a shame – but we're here to help! You have the right to return your item(s) within 30 days of receiving your order.

✅ Standard Returns

  • You can return your item for a full refund to your original payment method.

  • Refunds will be processed within 14 working days after we’ve received and approved the return.

  • Return shipping costs are at your own expense.

  • Products must be unused, in original condition, with all tags attached.

🔁 Discounted Items & Promotions

Items purchased using:

  • Sitewide discounts

  • Bundles

  • Seasonal offers or codes of 10% or more
    Can only be returned for store credit or exchanged. No cash refunds will be given for these items.

  • Pre-orders 
    Can only be returned for store credit or exchanged. No cash refunds will be given for these items.

📦 Return in 3 Easy Steps

  1. Fill in the return form
    If you didn’t receive one, email us at: info@vayesuitcases.com

  2. Send your items to the return address with track & trace.

  3. Receive your refund within 14 working days (if eligible).

🚨 Made-to-order or discounted items & promotions

During certain periods, some orders and pre-orders are delivered on-demand by our supplier. These items are non-refundable and can only be exchanged or returned for store credit.